Support as a Service for modern care and fast-growing brands.
BackLine is the team behind the scenes helping your customers feel cared for, even as your business grows faster than your inbox can keep up.
We manage conversations, resolve issues, streamline coordination, and keep communication smooth so your team can stay focused on growth.
Customer Care That Scales With You
We don’t just answer questions. We take ownership of customer conversations, problem-solving, coordination, and follow-through so your team doesn’t have to.
Think of us as your full customer support operation running quietly and effectively behind the scenes.
-
We respond to emails, chats, DMs, and requests with thoughtful, empathetic communication quickly, clearly, and on brand.
-
We don’t stop at replies. We solve the problem, coordinate the next steps, close the loop, and make sure nothing gets left hanging.
-
We handle the calls, scheduling, reminders, confirmations, and intake steps so customers move smoothly from one step to the next.
-
We track trends, identify friction points, and provide insights into what customers need and where your experience can improve.
Contact BackLine
We’ll communicate in a way that fits your style.
Prefer email or message-based conversations? Perfect.
Need a call to talk things through? Totally here for that.
You set the tone, we’ll match it.