Support for Telehealth, GLP-1, TRT & Peptide Patients
We manage patient communication, coordinate with your partners, streamline operational steps, and keep workflows running efficiently.
Your patients stay informed. Your providers stay focused. Your program scales smoothly.
What We Do
Telehealth growth is exciting until your inbox becomes a waiting room.
Patients have questions, need refills, miss steps, or wait on pharmacies, and suddenly your team is drowning in messages you never designed a system for.
We don’t give clinical advice, but our clinical background allows us to help patients feel supported, informed, and connected to the right person quickly.
Core Support Areas
Intake, Scheduling & Reminders
Forms, appointments, confirmations, test reminders: we move patients through every step smoothly.
Patient Messaging
Portal messages, emails, DMs: answered quickly, clearly, and with empathy.
Refills & Pharmacy Coordination
Refill requests, pharmacy delays, missing shipments: handled efficiently so patients aren’t left waiting.
Follow-Ups & Progress Tracking
We reach out to non-responsive patients, ensure forms/labs are complete, and unblock refills or care steps before they get stuck.
Side-Effect Check-Ins & Escalation
We assess urgency, give clear next steps, and escalate to the provider network when needed.
Billing & Payment Questions
Basic billing issues, renewals, disputes, refunds: handled quickly, with clear explanations and escalations when needed.
Contact BackLine
We’ll communicate in a way that fits your style.
Prefer email or message-based conversations? Perfect.
Need a call to talk things through? Totally here for that.
You set the tone, we’ll match it.